ORDERING, DUTY, SHIPPING AND RETURNS
Orders in the UK include VAT at 20% and free shipping by Royal mail special delivery next day service.
UNITED STATES CUSTOMERS
For customers based in the United States, prices will display without UK sales tax when completing address information at checkout. All orders with a value under $800 US Dollar, equal to £560 UK Pounds can be imported Duty Free.
All orders with a value between $800 - $1800, will be subject to a flat 4% duty rate. For orders over $1800, the flat duty rate is 25%. Please note that your State may apply additional taxes and charges so we would kindly advise checking with your local customs office to determine what these additional costs are prior to purchase. These charges are your responsibility and will be collected from you by the carrier upon delivery.
For customers outside the UK the website will automatically display prices without UK sales tax. Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier upon delivery. Please check with your country's custom office to determine what these additional costs are prior to purchase.
Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Kindly note that you must comply with all applicable laws and regulations of the country for which the order are destined.
Please be advised that we reserve the right to deduct, from any refund due to the customer, the costs incurred by us for the return shipment of Goods refused by the customer at Customs in the destination country.
All rings are bespoke and made to order. Unfortunately bespoke jewellery cannot be returned under any circumstances unless they are faulty or damaged. Please check the ring size before placing your order.
For returnable items such as bags and non bespoke jewellery
you have 14 days to decide whether you would like to return your purchase for either an exchange or refund.
For for full details please refer to our Delivery and returns section at the foot of the website.
BRASS 'BORROWING SIZING SERVICE' - EAST WEST SIGNET RING
All rings are bespoke and made to order. We recommend a professional jeweller measuring your finger before ordering. Our ring sizer is a guide only.
For UK customers, we are able to send you 2 brass models of your chosen ring to try on, before purchase, to ensure the ring you buy fits properly. A fee of £30 is charged for this service and is refundable against any purchase. If you are buying as a gift, we can ship the brass model in a gift box so the recipient can check the size prior to placing the order.
If you choose not to purchase the ring the fee is non refundable - this is to cover our postage and administration.
The model rings may be borrowed for one week and must be returned by recorded delivery to:
Ferian P.O Box 61368, London N19 9DW
If you have any queries or need sizing advice and are based outside of the U.K please email us at firstname.lastname@example.org and we will do our best to advise you.
Due to the handmade nature of Ferian rings please allow 4-6 weeks for completion.